My work
Password Compliance
How I partnered with designers to reframe the problem, develop a grounded solution, identify risks and propose a new strategy to reduce password-related call volume.
Learn how I managed ambiguity in some highly complex projects I worked on.
Sometimes the impact could be measured in numbers; other times, I didn't have access to them. Or it was more of a perception than a measure.
Nonetheless, the deep thinking and thorough process (my register marks) are always there!
RBC • Servicing | Lead Interaction Designer
Design Thinking
Leadership
Compliance
6 million
Active users impacted
30%
Mobile-only users
27%
Mobile + web
Influencing the product roadmap through a user-centric approach that mitigates risks.
Making banking offers easier to find in the Mobile App
How I collaborated with the Mobile Sales Product team to explore financial offers through our clients' perspectives, leveraging extensive research and data, and creating a design strategy framework.
RBC • Mobile Sales | Consultant Designer
Design Thinking
Research
Framework
Rethinking how Canadians send money usign e-Transfer
How I made it easier for 3 million mobile users to send money instantly using Interac e-Transfer by redesigning the entire feature with no previous documentation available.
CIBC • Digital | Lead UX Designer
Interaction
Research
Collaboration
-32%
Abandonments
-21%
Throubleshooting calls
